Frequently Asked Questions

Vessel space availability is evaluated based on the port of loading, port of discharge, cargo type, and planned loading date. For detailed information regarding available sailings and equipment planning, please contact your Turkon Line customer representative.

If you experience any system or data entry errors while submitting your Verified Gross Mass (VGM), support is available through the Turkon Line Export Department. To help us review and resolve the issue promptly, please contact your Turkon Line customer representative and provide the container number along with the relevant shipment details.

If there is a discrepancy between the declared VGM and the weight measured at the terminal, a reweighing request may be submitted to the terminal. Based on the results of the verification process, the shipping documents should be revised using the updated and accurate weight information.

You can obtain the designated return depot information by sharing the container number and photos of the damage with the relevant Regional Container Management team. For assistance, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the designated depot for returning an empty container, please contact the relevant Regional Container Management team. You may also contact our customer representatives by visiting our Offices & Local Information page.

If the maximum payload capacity of a container is exceeded, the cargo may not be accepted for loading onto the vessel. In such cases, the cargo quantity inside the container must be adjusted to bring the weight within the permitted loading limits.

Tare weight and maximum payload capacity vary depending on the container type. For detailed technical specifications, please visit our Containers page.

Container dimensions may vary depending on the container type and equipment specifications. For detailed technical information, please visit our Containers page.

If a container seal is found to be damaged or broken, a replacement seal can be arranged by contacting the relevant Regional Container Management team. For assistance with replacement seal procedures and further guidance, please contact our customer representatives by visiting our Offices & Local Information page.

The use of empty containers from import shipments for export bookings is subject to operational feasibility and approval. For information regarding your request, please contact our customer representatives by visiting our Offices & Local Information page.

Container and seal collection requests from different depots are subject to operational feasibility. For information regarding your request, please contact our customer representatives by visiting our Offices & Local Information page.

Requests to change the container depot are evaluated based on depot and equipment availability. For information regarding your request, please contact our customer representatives by visiting our Offices & Local Information page.

After your booking is confirmed, a release order containing the container pickup location details will be sent to your email address. If you are unable to access the release order, please contact our customer representatives by visiting our Offices & Local Information page.

Following a booking cancellation, the designated container return depot is determined based on operational requirements and availability. For the most up-to-date depot information, please contact our customer representatives by visiting our Offices & Local Information page.

Inland transportation weight limits may vary depending on the country and region. Cargo loaded in excess of legal transportation limits or the container’s maximum payload capacity will not be accepted.

Requested amendments to the Bill of Lading can be made without additional charges up to the cut-off time for U.S. services and up to vessel departure for all other services. Amendment requests submitted after these deadlines may be subject to additional charges. All requests must be submitted during business hours.

For information about Draft Bill of Lading (Draft BL) procedures or to submit a request, please contact our customer representatives by visiting our Offices & Local Information page.

A Telex Release can be arranged if all original Bills of Lading are endorsed by the shipper on the reverse side and submitted to the relevant Regional Export Department. For detailed information, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the status of the release process and to obtain a copy of the release message, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the dispatch status of your Bill of Lading and shipment tracking details, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the status of your Bill of Lading, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the type of your Bill of Lading (Original, Telex Release, or Express Release), please contact our customer representatives by visiting our Offices & Local Information page.

You can access movement information related to your container through our Container Tracking page. For detailed information, please contact our customer representatives by visiting our Offices & Local Information page.

Captain’s Mail can be submitted up until the cut-off date and time of the relevant vessel. For detailed information, please contact our customer representatives by visiting our Offices & Local Information page.

Job applications submitted to Turkon Line are reviewed by our relevant departments. Updates regarding the application process are shared with candidates when appropriate.

You can view current job openings and career opportunities at Turkon Line through LinkedIn and Kariyer.net, and submit your application directly via the relevant job postings.

You can access vessel schedule and service routing information through our Services page and the Vessel Schedule section available on the My Turkon Line platform. You may review the latest service schedules and sailing programs through these pages.

You can view vessel departure status and up-to-date voyage information through the Vessel Schedule and Container Tracking sections available on the My Turkon Line platform. For detailed information, please contact our customer representatives by visiting our Offices & Local Information page.

You can view the vessel’s arrival status and up-to-date voyage information through the Vessel Schedule section available on the My Turkon Line platform. For detailed information, please contact our customer representatives by visiting our Offices & Local Information page.

For requests to make payments using an endorsed check, please send an email to [email protected] for evaluation.

For BA/BS reconciliation requests, please send an email to [email protected].

To ensure that your foreign currency transfer reaches our account in full, please select the “OUR” option when making the transfer. This option indicates that all bank charges are to be paid by the sender.

For information regarding the status of your payment, please send an email to [email protected].

For requests to make payments by check, you may send an email to [email protected] for evaluation.

Payments by credit card or e-mail order are not accepted.

For account statement requests, please send an email to [email protected].

For refund requests related to incorrect or excess payments, please send an email to [email protected].

SWIFT KODU

Payments must be made using the current bank account details provided to you. For detailed information, please send an email to [email protected].

Table

SWIFT CODE

As all of our costs are incurred in foreign currencies, the foreign exchange selling rate is used as the basis for payments made in Turkish Lira. For this reason, İş Bankası's foreign exchange selling rates are applied in payment transactions. To avoid exchange rate differences, we recommend making payments in the currency in which the invoice was issued.

Invoices are collected in the currency in which they are issued. If you wish to make a payment in a different currency, please send an email to [email protected] for information regarding the applicable exchange rate.

You may submit requests regarding company name or address changes by sending an email to [email protected].

For information regarding the demurrage status of your container, please contact our customer representatives by visiting our Offices & Local Information page.

For information regarding the closure status of your export declaration, please contact our customer representatives by visiting our Offices & Local Information page.

Declaration cut-off times may vary depending on the voyage and operational planning. For the most up-to-date information, please contact our customer representatives by visiting our Offices & Local Information page.

AMS (Automated Manifest System) is an electronic cargo manifest filing system that is mandatory under U.S. Customs regulations.

Turkon Line’s SCAC (Standard Carrier Alpha Code) is TRKU.

The FIRMS codes used at U.S. ports are as follows:

• New York: E425
• Norfolk: L005
• Savannah: L737

If you have any questions regarding a per diem invoice issued by Turkon, or if you believe the charges or free time have been applied incorrectly, please contact [email protected].

When submitting a dispute, please include the following information:

• Invoice number
• Booking number
• Container number
• A clear explanation of the reason for the dispute, along with any supporting documents or email correspondence

Please note that all disputes must be submitted to Turkon within 30 days of the invoice date.

If you have any questions regarding the dispute process or require additional information, please email [email protected] or call +1 (201) 866 6966 Ext. 184.