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Frequently Asked Questions

VGM
There is a difference between the loaded tonnage on the container and the VGM results from the port, what should I do?
We recieve an error on VGM entry, how do we achieve entry?

Vessel Schedule
What is the schedule for the vessel?

USA Deliveries / Per Diem
Could you share the ERD (Earliest Release Date) or LRD (Latest Release Date)?

USA Deliveries
Could you inform your SCAC Code?
What is AMS?

Ship Programme
Has the ship arrived?
Has the ship departed?

Payment Date
Can you share a mail address for the payment transaction once the vessel arrives?
Do we have unspecified payment date in your company?

Manifest
What is the deadline (cut-off) for the manifest delivery?
How can we view the cargo manifest?

LFD
Could you share the LFD for my booking?

Finance
Have our payments reached your account?
What banks do you work with?

Equipment
When I want to pick up my container, the port states my insurance with Turkon is expired. What do I need to do?
What is the weight limit for land transportation? Can I load the container above the limit?

Depot
Our load was cancelled, what depot could we deliver the container to?

Demurrage
Do you charge demurrage?

Container Tracking
Has the container been dispatched on the port of arrival?
Are our containers loaded to the ship?

Container

The seal was damaged or broken by us. Where could we attain the new seal?
Is there available slots on the vessel?

Captain's Mail
Until when could we recieve captain's mail?

Bill of Lading
Is it chargable to change the bill of lading after cut-off?
Has the release been issued? Could you deliver a copy of the release message?

Application
I have applied Turkon for a position. How can I know about the outcome?
I want to apply at Turkon. How can I make the application?

Who Are We Career Policies Certificates News Announcements Frequently Asked Questions
Turkon Line opened Türkiye-Red Sea Service

Turkon Line opened Türkiye-Red Sea Service

Turkon Line, which has been providing maritime transportation services for over 25 years in the markets of America, Europe, the Mediterranean, and the Black Sea, has 28 agents, 44 agency offices in 23 countries, and 11 Turkon offices in 5 countries.

Pulp & Forest Products

Pulp & Forest Products

Paper pulp and forest products are among the indispensable industries of today and are widely needed all over the world.

VGM (Verified Gross Mass)

VGM (Verified Gross Mass)

VGM is a term that refers to the practice of weighing containers on commercial vessels by certified weighing equipment and sharing the weight information (including the weight of cargo, packing and securing materials, dunnage and tare weight of the container) with the carrier and terminal before loading.

REQUEST A QUOTE
REQUEST A QUOTE
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SOON
TRACKING
TRACKING
You can track every stage of your container here.
DEPARTURE & ARRIVAL
DEPARTURE & ARRIVAL
You can access up-to-date vessel schedules.

CONTACT US
CONTACT US
You can find the contact information of our Regional, Country Offices and Agencies here.